In-Person Purchases 

Eligible items may receive in-store credit or exchange within 14 days of purchase. We cannot offer money back. After 14 days, all sales are final.

An item is eligible for in-store credit or exchange if it meets all of the following criteria:

Tags attached

Unworn

Unwashed

No staining

Free from makeup, perfume, cigarette smoke, and pet hair

Online Purchases

Eligible items may receive in-store credit within 14 days of order delivery. We cannot offer money back. After 14 days, all sales are final.

An item is eligible for in-store credit if it meets all of the following criteria:

Tags attached

Unworn

Unwashed

No staining

Free from makeup, perfume, cigarette smoke, and pet hair

Customers may ship items or bring them to our storefront. Customers are responsible for all return shipping costs. Please email contact@juliettesboutique.ca to receive a Return Authorization before shipping your items back. Unauthorized returns will not be accepted.

Once we receive your items we will promptly process the return if it meets our return criteria. You will be contacted via e-mail with a store credit to use towards a future purchase. 

Final Sale Items 

Items not eligible for return or exchange, and therefore are final sale, include discounted items, bodysuits, hair clips, earrings, and candles.

Price Adjustments 

As a small business, we cannot offer price adjustments. This means that if an item goes on sale, we cannot compensate the customer if said items were previously purchased at a different price point. 

Damages

If you received a damaged or defective product, we sincerely apologize. We do not manufacture our products, but we do try our best to source quality pieces.

Please email contact@juliettesboutique.ca within 3 days of delivery if you received a damaged or defective product. Include a photo of the damages in the email. We can replace the damaged item if it is available, or provide in store credit if the item is no longer available. 

Abuse of this policy will not be tolerated.